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    Case Study

    SIX Payment Services (A): Disruptive innovation in the European payments industry?

    By Michael R. Wade and Christopher Zintel
    12 pages
    May 2014
    Order this case study
    Reference: IMD-7-1543

    The payment processing industry in Europe had operated in largely the same way for decades. A standard system of financial processing and clearing ensured a steady profit pool for most of the players. However, the payments system in Europe was facing threats on a series of fronts, including changing regulation that shifted power away from some incumbents, lower prices, new competitors, and more demanding customers. One of the region’s large players, Swiss-based SIX Payment Services, needed to decide how to respond to these threats.

    Learning Objective

    Disruptive innovation, the innovator’s dilemma

    Keywords
    Disruption, Payment System, Financial Services
    Settings
    Europe, Switzerland
    Six Payment Services, Finance and Insurance, Financial Services
    2014
    Type
    Field Research
    Copyright
    © 2014
    Available Languages
    English
    Related material
    Teaching note, Video
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    SIX Payment Services (A): Disruptive innovation in the European payments industry? (Spanish translation)
    By Michael R. Wade and Christopher Zintel
    Case reference: IMD-7-1543-ES ©2021
    Summary
    The payment processing industry in Europe had operated in largely the same way for decades. A standard system of financial processing and clearing ensured a steady profit pool for most of the players. However, the payments system in Europe was facing threats on a series of fronts, including changing regulation that shifted power away from some incumbents, lower prices, new competitors, and more demanding customers. One of the region’s large players, Swiss-based SIX Payment Services, needed to decide how to respond to these threats.
    Reference IMD-7-1543-ES
    Copyright ©2021
    Copyright owner IMD Copyright
    Organization Six Payment Services
    Industry Finance and Insurance, Financial Services
    Available Languages Spanish
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

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    Reference IMD-7-1543-ES
    Copyright ©2021
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    Industry Finance and Insurance, Financial Services
    Available Languages Spanish
    Contact

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