Case Study

Process analysis note

9 pages
October 2001
Reference: IMD-6-0233

This note has been developed to provide an operating knowledge of process analysis. It provides a language for describing and measuring processes with the goals of improvement and comparison (benchmarking) against other practices. Process analysis involves four steps: 1) creating a process flow diagram; 2) analyzing the operating unit structure; 3) analyzing the work flow; 4) evaluating the overall process. The primary objective of this note is to describe these four steps in some detail. Thereafter, a brief section outlines the connection between process analysis and benchmarking.

Process Analysis, Production Management, Operations Management
Generalized Experience
© 2001
Available Languages
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