FrieslandCampina Foodservice (B)
FrieslandCampina is a leading international dairy cooperative. European foodservice is seen as an opportunity for profitable growth. The idea is to set up a new European operating company to provide a single face to the customer and sell all relevant dairy products. The case study; in five parts; details key moments in a two year journey to carve out a new division. This includes: new strategy; defining must win battles; overcoming resistance; embedding the change. In parallel; the case explores the dynamic of changing the business leader during the strategy definition phase. Case A explores the challenges involved in getting the global board to agree to set up a new operating company focused on foodservice in Europe. Case B explores decisions related to strategy definition and using external expertise. In addition; the business leader faces an important career choice and dilemma. Case C: The new strategy and must win battles are defined at an offsite workshop. The dynamics are explored: challenge of defining the right battles; dealing with the hopes and fears of the top 80 leaders; and announcing the change of leadership during the strategy workshop. Case D: The European strategy is cascaded to the units. The first business unit workshop goes well; but the second unit demonstrates high resistance. The case explores: the dynamic between regional and local businesses; and choices about how to deal with change resistance. Case E: The epilogue summarizes the outcomes: a follow on top-90 workshop; defining capabilities; managing the transition from strategy to implementation. The new business leader shares his reflections on leadership and strategy based on his first six months leading the business.
Organization: right organization to serve the foodservice in Europe. Strategy & Must Win Battles: requirement for a new strategy; challenge to define Must Win Battles with top 80 across three day workshop. Leadership: role of leadership in setting a vision; strategy and building a new division. Leadership transition: challenge of career management at senior executive levels; leadership transition during times of high change. Change: challenges obtaining board level approval; challenges cascading a regional strategy to local business units.
FrieslandCampina, Consumer Goods, Food and Beverage
2012-2013
Cranfield University
Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]
Harvard Business School Publishing
60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]
NUCB Business School
1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]
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- FrieslandCampina Foodservice (A): Setting up a new operating company
- FrieslandCampina Foodservice (B)
- FrieslandCampina Foodservice (C): Defining the European must-win battles
- FrieslandCampina Foodservice (D): Implementing the must win battles
- FrieslandCampina Foodservice (e): Epilogue
- FrieslandCampina Foodservice (A): Setting up a new operating company
- FrieslandCampina Foodservice (B)
- FrieslandCampina Foodservice (C): Defining the European must-win battles
- FrieslandCampina Foodservice (D): Implementing the must win battles
- FrieslandCampina Foodservice (e): Epilogue
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Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
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