Kerstin Berger (A)
Kerstin Berger observes her new colleague Tina Orton gradually slide into complete dysfunction and burnout. Orton, just hired, is given very little guidance or support in a “set up to fail” job situation. In addition she is going through tremendous personal change. With a near-impossible project, a hands-off boss, and a new culture and language (she has just moved to Switzerland to be with her new husband on an expatriate assignment), Orton finds herself in an untenable situation. She asks for help but does not get it; instead she resorts to pathological overworking in an attempt at control—an attempt that does not work and that leaves her completely burned out. When one morning Orton cleans out her office, leaves her badge on her desk, and disappears, Berger is left to pick up the pieces of her project one month before launch.
To consider how it happens that accomplished professionals sometimes find themselves in impossible situations. To understand the nature of burnout and the factors behind it. To identify best (and worst) practices for hiring and “on-boarding” new professionals in IT and other staff functions. To think about our own biases about what constitutes success and failure, and to what extent situations dominate individuals in determining outcomes (fundamental attribution error).
2006
Cranfield University
Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]
Harvard Business School Publishing
60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]
NUCB Business School
1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]
IMD retains all proprietary interests in its case studies and notes. Without prior written permission, IMD cases and notes may not be reproduced, used, translated, included in books or other publications, distributed in any form or by any means, stored in a database or in other retrieval systems. For additional copyright information related to case studies, please contact Case Services.
Research Information & Knowledge Hub for additional information on IMD publications
The most successful executive teams can achieve outsized outcomes, but they can also be challenging to manage and be a part of. The author, a psych...
This is a fascinating case about Adam Neumann’s problematic behavior, which led to the downfall of WeWork, once one of America’s most valued startu...
For managers and teams, this is an unhealthy rapport. Here’s how to stop rolling your eyes and start treating each other like full-fledged adults. ...
No company can grasp the potential of AI until it has set up a data-driven culture enabling employees to create value from the insights that emerge...
In 1983, Korean Air Lines Flight KE007, a Boeing 747, suffered a tragic fate that claimed the lives of all 269 passengers and crew. Against the bac...
Peter Goldschmidt became the CEO of pharmaceuticals company STADA in 2018. He was a firm believer in culture as a driving force – and a predictor –...
Perhaps the most obvious impact of the pandemic on our expectations of change was that for many observers—both academics and leaders—the speed with...
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications