Case Study

ING direct: The IT challenge (B)

7 pages
December 2003
Reference: IMD-3-1345

This case describes the principles that the IT department uses to make the key IT decisions in the bank. It describes the architecture of the bank and the governance structure. It also describes the evolving role of the CIO, and how the CIO works with the rest of the organization to make decisions about IT.

Information Technology, Communication Technology, Agility, Infrastructure, Transformation, Chief Information Officer, Financial Services, Retail Banking
Field Research
© 2003
Available Languages
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