Case Study

Business of e-voting (A)

11 pages
May 2000
Reference: IMD-6-0219

A department of Dutch telecom operator, KPN has developed a product in e-voting. This is a tool, which could be used in elections to make it easier for individuals to vote either via telephone or the Internet. This concept, HomeQuest, has been experimented in a couple of smaller elections in the Netherlands. In general, it was acknowledged that electronic voting had some potential and might increase the turnout in elections. Now the question is whether the concept has enough business potential to be promoted by KPN and what should be done within a large organisation to make it a success.

eVoting, Election, Production Management, Operations Management
April 2000
Field Research
© 2001
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