Fernando Rios, CEO of RIMAC Seguros y Reaseguros (RIMAC), a leading insurance company in Peru, had been driving an intensive digital transformation at the company since 2018. By modernizing its IT infrastructure and support applications across critical business units, Fernando sought to deliver a superior customer experience through faster response times, enhanced security, and improved business continuity and resiliency, especially throughout the pandemic. By 2022, the company had built a strong foundation from which to scale up its advanced analytics and AI capabilities to enhance its value propositions beyond insurance and focus on delivering well-being. This was in line with its newly articulated corporate purpose, “We protect your world; we promote your well-being.” Two questions remained uppermost in Fernando’s mind: How can RIMAC accelerate the democratization of the benefits of AI and advanced data analytics? / How will AI capabilities drive the company’s well-being agenda in the next three years?
Today’s workforce often includes a mix of permanent employees, freelancers, and outside contractors – but even organizations with mostly external workforces or highly autonomous workforces need proximity to succeed over the long term. Here are fou...
Set in 2024, the case describes the trajectory of Nike's success and how it had recently lost its way. The company was experiencing its worst slump in more than 10 years. Since 2020, CEO Donahoe oversaw a significant shift away from wholesale, wit...
Automated LLM-powered agents that talk to each and solve problems together represent the most exciting commercial frontier in AI, but a future of human-like machines remains a distant dream, says Michael Wooldridge
This brief case exercise presents an increasingly common business scenario: An established player acquires a small, agile start-up to re-energize its value proposition. In this case, established global beauty giant UrbanLuxe acquires beauty start-...
As governments lock horns in our increasingly multipolar world, long-held assumptions are being upended. Forward-looking executives realize the next phase of globalization necessitates novel approaches.
Leading consumer goods companies are strategically embracing AI across their entire value chains, creating unprecedented business capabilities and market differentiation. IMD’s AI Maturity Index reveals the strategies that separate AI innovators f...
Have you ever wondered why AI and sustainability seem so promising, yet so often fail to take off inside traditional companies? Or why, despite their potential synergy, AI and sustainability are so rarely pursued together? Too often, companies tre...
Trump’s unconventional negotiation strategy reveals how game theory in negotiations can shape power, commitment, and outcomes before talks begin.
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Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications