Put the heart back into public services through digital and more

Digitalization, starting with smarter chatbots, can help redefine public services and the relationship between the people and the state, says Seán Meehan.

Closing the digital divide 

Tomoko Yokoi of IMD shares the lessons of a recent panel session on digital equity in a changing world

A blueprint for disruptive innovation

Roblox’s recipe of simple fun for the masses highlights the flaws in Meta’s attempts to market sophisticated innovations to a high-value customer segment.

How Firmenich boosted creativity with AI to launch the world’s first algorithm-produced flavor

Swiss flavor and fragrance company Firmenich shows how AI can be used to collaborate with humans to stimulate their intelligence, creativity, and learning.

Twitter’s future: lift off or crash and burn?

Elon Musk’s reign at the social media giant has got off to a chaotic start, but he’s no fool and could yet take the company on an unconventional path to prosperity. Here’s how he could lead the transformation.

How to be diplomatic in the age of Twitter

The diversification of actors and a widening of issues challenges the traditional model of diplomacy. A convergence of skills is needed from the public and private sectors to facilitate engagement between states, business leaders, and civil society groups.

The legal battle against cyber crooks should be national, not global

While the temptation exists to create an overarching international framework to combat cyber-risks, it is nation states that must be in the vanguard, argues Edite Ligere

Bridging the digital acceleration gap

How digital leaders can overcome the barriers to achieving their ambitions

New management methods needed as hybrid working goes mainstream 

As hybrid working becomes the new norm, managers must find new ways to foster collaboration, digital competency, and employee well-being.

L’Oréal: the beauty of supply chain digitalization

French beauty company L’Oréal first embarked on its digital transformation journey more than a decade ago. Today, it provides an excellent case study of effective, successful digital transformation.

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