How to make life better for customers and create a more successful organization
In the quest for efficiency many organizations have forgotten the human side of customer service, says John Sills, author of The Human Experience. If in doubt, be human
In the quest for efficiency many organizations have forgotten the human side of customer service, says John Sills, author of The Human Experience. If in doubt, be human
From how to make the most of your time on earth to an insider’s encounter with Steve Jobs, IMD professors recommend a wide selection of books to while away the dark evenings
From dealing with burnout and bullsh*t to the joys of friendship and climbing mountains, IMD professors offer a varied choice of summer reading material
In Solvable, Arnaud Chevallier and Albrecht Enders have developed a three-step process for complex problem solving: frame, explore and decide.
Supply chain management should be more than just directing the flow of goods.
Our first four books look at topics we believe are relevant for executives right now – from China’s retail revolution to how to innovate your business model, supply chain strategy management and why some firms succeed in one country and fail in another.
In this interactive webinar, Shlomo Ben-Hur discusses his book “Leadership OS” with Susan Goldsworthy.
Our first discussion group explored Robert Iger’s upbeat memoir of a long and successful career in leadership.
No doubt you have your personal favorite kind of reading, whether novels or science fiction, mysteries or adventure or some other genre that gives you pleasure.
Each month, we will discuss one book, and add a new book to the list, so you will always be able to plan ahead.
Explore first person business intelligence from top minds curated for a global executive audience