It all begins with a mindset
Not all firms took advantage of this opportunity presented by the Argentine government. Some sat on the sidelines, thinking that there was something “fishy” or illegal in what was going on, whereas in fact, everything was above board. So long as the government did not have to erode its hard currency reserves, it was happy.
So, what separated those who leveraged this market imperfection from those who didn’t? It all begins with mindset. When dealing with volatile environments, one needs to view them not as threats but as opportunities to separate oneself from the rest. Stock traders view volatility as a way to increase their profits, as stable markets mean less potential for arbitrage. As Thomas Jefferson said, “Nothing can help the one with the wrong mental attitude.” Mindset can be
influenced both in the selection of people as well as in the development of those people. People learn from the policies designed and behaviors exhibited by those they report to. As such, the view senior management takes towards volatility will influence the way the rest of the corporation behaves.
Mindset is not enough, however. Companies must have the entrenched abilities and organizational structure needed to allow individuals further down the organization to make time-dependent critical choices. Very centralized hierarchical structures tend to have slow response times, and in volatile environments speed becomes essential.
So, how does one delegate more while maintaining control? The key boils down to management through values. Organizations with strong values-based cultures can use pre-emptive behavioral controls including training programs and role-modeling, instead of more traditional and backward-looking output-based controls such as performance reports, to influence decision-making at the local level. This does imply, though, increased trust from top management on the frontline. To develop that trust and cultivate a basic understanding of the environment they are facing, it is important that senior leaders leave their headquarters and get out into the field. Despite the wealth of information on the internet, ChatGPT, or Zoom, nothing can replace face-to-face engagement when it comes to developing local understanding and building trust.