Six steps to success(ion)
In my recently published The Family Business Book, my co-author Emanuela Rondi and I present the concept of the family academy, a pattern and approach that enables families to gradually involve next-generation members in the business. This approach not only fosters engagement and learning but also identifies the best leadership match. It is built around six pillars, which can be interpreted as the six steps to success.
1. Listening and understanding: The next generation needs to feel valued, so it’s important to go beyond assessing competencies and experience to understand their ambitions and attitudes. This helps to determine whether they have the cultural fit, altruism, and behavioral tendencies of good leaders.
2. Education: It is essential to invest in educational programs and pedagogical curricula. This does not simply mean sending the next generation to business school, but rather focusing on creating entrepreneurs within the family through next-generation training programs and internships. That said, formal education can also be tremendously useful.
3. Guidance: Building on this entrepreneurial spirit, job rotation programs can help create the conditions for next-generation members to develop entrepreneurial skills – including the opportunity to fail. Some families, particularly in Germany, go further by establishing family incubators that lend money to members on competitive terms to help them support the development of their own business plans. If successful, the new venture may be integrated into the parent company; if not, the experience still offers valuable learning, but the damage will be limited.
4. Networking: A lot can be learned by connecting with other families to learn different ways of working as a business and, importantly, as a family system.
5. Inspiration: As mentioned earlier, inspiring broader family members can be achieved by organizing a family safari to enable family members to experience all the organizations, assets, and buildings in the family galaxy and consider their own evolutionary structuring.
6. Storytelling and family narration: Communicating the family galaxy and legacy – internally and externally – through memoirs, books, or documentaries can help build a strategic competitive advantage. Sweet Mandarin, a Chinese restaurant in the UK, has excelled at using storytelling to stand out in a crowded market. By differentiating themselves from typical Chinese restaurants, they cooked for the prime minister, became the subject of a TV show and theatre production, and published several cookbooks – all while engaging the next generation of family leaders.