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    Case Study

    Introduction to organizational system analysis

    By Michael D. Watkins
    8 pages
    October 2024
    Order this case study
    Reference: IMD-7-2607

    This note summarizes the STAR+ Organizational System Model as a powerful tool for leaders to diagnose, design, and transform organizations in rapidly changing environments. It outlines six key elements of an organizational system: Strategic Direction, Structure and Decision-Making, Processes and Systems, People and Capabilities, Measures and Rewards, and Culture. The note emphasizes the importance of understanding these elements and their interdependencies for effective organizational management and transformation. The STAR+ model, building on Jay Galbraith’s seminal work on organizational systems, helps leaders navigate organizational complexity, diagnose issues, ensure coherence among elements, and guide transformation efforts. It stresses the critical role of culture and its interaction with other system components, particularly measures and rewards and leadership behaviors. A case study of Stefanie Eisenberg at Global’s North American Operations illustrates the model’s practical application. It demonstrates how systemic issues can undermine performance even in seemingly stable organizations and highlights the importance of sequencing change efforts.

    Learning Objective
    • Understand the six key elements of the STAR+ Organizational System Model and their interdependencies
    • Apply the model to diagnose organizational issues and identify areas for improvement
    • Recognize the importance of cultural alignment in organizational transformation
    • Develop strategies for sequencing change efforts in organizational transformation
    • Utilize systems thinking to enhance organizational performance and resilience
    Keywords
    Organizational Design, Business Transformation, Organizational Culture, Transformation, Change Management, Organizational Development
    Type
    Generalized Experience
    Copyright
    © 2024
    Available Languages
    English
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    Reference IMD-7-2615
    Copyright ©2024
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