
Unexpecting the expected to adapt to a changing world
In volatile, fast-changing, and complex situations, received wisdom and expertise can become a liability thatās hard to overcome. Here are seven ways to change your mindset....
by Jim Pulcrano, Jung Eung Park Published May 26, 2023 in Strategy ⢠8 min read
āÆWhile we may not know the history of the word ānetworkā, in the sense of building professional connections, presumably there is a reason for it, including āworkā. In some parts of our lives, networking comes naturally and effortlessly. But when weāre connecting with people to find a job or to meet professional objectives, it often requires effort.Ā Ā
Based on our survey of 425 managers in November 2022, and building on a large body of knowledge gathered since 2007 in doctoral research and through conversations with executives, we highlight five things that really grate when people try to networkā and, importantly, what you should do instead.Ā Ā
What is your objective? First, clarify it in your own head, then communicate it to the person you want to meet in whatever form is appropriate. This will help you, and the person youāre reaching out to, to figure out whether connecting is worthwhile. Having a clear objective increases the chance of someone responding to you by 27%, according to the results of our survey. Youāll both know why youāre meeting or connecting, or why you should not. And whatever you do, donāt get lazy and ask to āpick brainsā or ājump on a callā (see sidebar).Ā
Personalizing your LinkedIn invite doesnāt require a huge amount of effort. It may even be a way to show that you have actually looked at someoneās LinkedIn page, and know what they do, and what is of interest to them. (See #1, are your goals aligned?)Ā Ā Ā
Yes, there is a large percentage of the population who will not accept your invitation, whether you personalize it or not, but among those open to new connections, personalization increases your chances of success by a significant 32%, our survey found. The personal rule of one of this articleās co-authors is to only reach out to, and accept invitations from, people he has met in real life, or worked with extensively online. A successful serial entrepreneur and computer scientist who responded to our survey agreed with this personal policy, but added that he would also accept an invitation from someone with whom he had at least 100 common contacts.Ā
Just because you are junior and feel uncomfortable networking for purely instrumental reasons, donāt assume that this lets you off the hook. You still need to work at connecting. Many of us feel ādirtyā or impure when weāre trying to meet with someone with purely a professional goal in mind. Yes, you might eventually come to like this person, or be able to do them a favor one day, but right now your objective is to get something from them, and you donāt like the way that makes you feel. Unless youāre trying to break the law, or do something that will somehow injure that person, dispense with these thoughts of moral purity. It will require energy and effort on your part to overcome your discomfort, but thatās just work.Ā
Just because youāre senior and comfortable with networking for purely professional reasons, do not assume that others feel the same. Youāve probably told your junior employees: āMy door is always openā. Thatās not enough. If you think someone three levels down in the hierarchy is going to knock on your door, then you really are out of touch. You need to make an effort and approach them, not assume itās easy for them. Consider inviting the new hire for coffee; sit down at lunch with a group of junior employees or people from a department that you donāt work with regularly. If you wish, donāt think of this as networking, but simply good management.Ā
If youāre in a minority group, such as a woman in a corporation, and youāve always been told that networking is harder for women, dispense with this thinking. In some ways, itāll be different, and it will require more energy and time. For example, in a job search, both men and women engage in schmoozing, reaching out to as many people as possible. However, women also engage in scouting, aimed at learning specifically about gender dynamics and support for parenting within companies. Putting in that extra time and energy will yield positive results.Ā We asked nine questions related to networks and networking, and there were no differences in the responses from women, compared to men. Yet previous research has shown that the networks of the most successful senior women are different from those of less successful women, by being both a central node in the tight core networks of their organizations, and also by having unique links to dense networks outside the norm of their companies.Ā
For those readers who have made it up the hierarchy into senior management, and who still plan or hope to make it into the C-suite, we suggest that you are aware of a trap you might fall into as you transition into the apex of the organization. In our survey results, between senior executives and the CEO/C-suite roles, we saw a significant drop in the willingness to connect with people, to help those who donāt have a clear objective, to get involved with quick projects, and to accept help. Perhaps this is due to a sense of self-sufficiency, that once youāve reached the top, you donāt need others as much. Perhaps it is a question of age, getting closer to retirement and not feeling the need to continue to enlarge oneās network. Or perhaps now, with the reins of power in your hands, you might dehumanize and objectify others. Whichever, proceed in a knowing manner.Ā
Weāve all heard of the āsmall-worldā principle, and many will be familiar with American social psychologist Stanley Milgramās experiment that gave us the āsix degrees of separationā idea. Actually, the difference is between five and seven, not six. The difference between the best networkers in his study (those who reached their objective in five steps) and the worst (those who needed an additional two steps) is 40%.Ā
None of the items here is a panacea, but allowing yourself to wallow in excuses for failing to be a good networker is a sure way to give up that 40% network and networking advantage that others are working on. Itās your choice.Ā
Ā Use these phrases more than once and your entry into the Bad Networker Hall of Fame is assured, says Jim PulcranoĀ
Of course, some people might say stuff like: āIād love to pick your brain about my great new idea over coffee, swap notes, and catch up.ā Noooooo!!!
I am an overworked introvert, and I have difficulty saying no when someone asks me for help, but to assure my sanity, and to professionally do the work Iāve promised to customers and students, I must triage the many networking requests I receive. I may accept some of the lazy requests cited above because the person is of interest to me, and I think I can learn something from them, or theyāre just so different from me that they might expand my horizons. Whether itās me or someone else, make sure you bring something to the party, so that we both walk away feeling good, and that time together is something we want to repeat.Ā
And please donāt ask to connect with me on LinkedIn until we meet.Ā Seriously.Ā
Dr Jim Pulcrano, borrowed and adapted with pride from Anand Sanwal, CEO of CB InsightsĀ
Adjunct Professor of Entrepreneurship and Management
Jim Pulcrano is an IMD Adjunct Professor of Entrepreneurship and Management. His current projects include teaching in Lausanne, London and Silicon Valley, research on disruption, and various strategy, networking, customer-centricity, and innovation mandates with multinationals in Europe, Asia, and the US. At IMD, He is Director of theĀ Venture Capital Asset Management (VCAM) program and teaches on theĀ Executive MBAĀ (EMBA),Ā Orchestrating Winning PerformanceĀ (OWP), and full-timeĀ MBAĀ programs.
Associate professor at ISG Paris
Jung Park is an Associate Professor of Entrepreneurship and Innovation at ISG Paris and an Adjunct Researcher at HES-SO/HEG-GenĆØve. His current research interests include venture governance and startup ecosystems. Prior to that, he worked for five years at IMD as a research fellow for entrepreneurship, innovation, and family business governance.
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