Global Center for Digital Business Transformation

Researcher and Writer

Tomoko Yokoi (@tokoyokoi) is a Researcher and Advisor at the Global Center for Digital Business Transformation, IMD Business School in Switzerland. She is a Forbes Contributor on topics related to digital transformation and innovation, and her insights have been published in numerous outlets such as Quartz and MIT Sloan Management Review. Tomoko brings unique practitioner insights to her research and advisory services, drawing from her 20 years of experience leading digital transformations and marketing excellence as a senior executive in B2B and B2C industries. Having worked in Fortune 500 companies and fast growing software ventures, she understands the unique digital challenges faced by both large organizations and digital upstarts needing to scale. She is the co-author of Hacking Digital: Best Practices to Implement and Accelerate Your Business Transformation, and is currently focused on responsible digital transformation practices.

Research Fellow

Jialu’s research areas include digital business transformation, business model innovation and new practices, and corporate governance practices. She is particularly interested in Asian market.

She obtained her PhD degree in Economics (management) from the Faculty of Business and Economics at the University of Lausanne (HEC, Lausanne) in 2012. Before joining IMD she worked as a lecturer at the International Hotel School of César Ritz Colleges in Brig, Switzerland.

Economist, Scholar in Asian and Emerging Markets

Jialu has published works on a variety of topics, including business model innovation and digital innovation in the Asian market.

Selected publications

Academic Journals

Greeven, M., Yu, H. and Shan, J. (2021). Why companies must embrace microservices and modular thinking, MIT Sloan Management Review, Fall Issue.

Wade, M. and Shan, J. (2021). What the West can learn from China’s live commerce success, MIT Sloan Management Review online

Wade, M. and Shan, J. (2020). Covid-19 has accelerated digital transformation, but may have made it harder not easier, MIS Quarterly Executive, 19 (3), pp.213-220

Wade, M., Bonnet, D. and Shan, J. (2020). Lifting the lid on disruption fever, Journal of Strategy and Management, 13(4), pp.495-501

Yu, H. and Shan, J. (2020). Where does resilience come from? It’s your progress in digital transformation, especially in times of crisis, The European Business Review

Liu, Z., Shan, J., Delaloye, M., Piguet, J-G. and Glassey-Balet, N. (2020). The role of public trust and media in managing the dissemination of COVID-19-related news in Switzerland, Journalism and Media, 1(1), pp.145-158

Yu, H. and Shan, J. (2019). How some companies beat the competition…for decades and even centuries, The European Business Review

Yu, H. and Shan, J. (2019). The big gap between strategic intent and actual, realized strategy, Journal of Financial Transformation, vol.50, pp.10-12

Liu, Z., Shan, J. Glassey-Balet, N. and Fang, G. (2017). Semantic Social Media Analysis of Chinese Tourists in Switzerland. Information Technology & Tourism, 17(2), 183-202.

Strebel, P., Cordin, M. and Shan, J. (2016). Competitive profits and the annual report: Measuring the sustainable business. Journal of Business Strategy, 37(2), 42-49.

Liu, Z., Shan, J. and Pigneur, Y. (2016). The role of personalized services and control: An empirical evaluation of privacy calculus and technology acceptance model in the mobile context. Journal of Privacy and Security, 12(1-3), 123-144.

Shan, J. (2012). Three essays on governance practices in different environmental contexts: Using inter-discipline approaches at different organizational levels, Doctoral dissertation, University of Lausanne

Burkert, M., Ivens, B. S., and Shan, J. (2012). Governance structures in international buyer-supplier relationships: an empirical test. Industrial Marketing Management, 41 (3), 544-556.

Conferences

Shan, J., Obwegeser, N., Teracino, E. and Wade, M. (2020). A double-edged sword named agility: a critical perspective on organizational responses to environmental disruption. The 28th European Conference on Information Systems, Marrakech, Morocco

Liu, Z., Shan, J. Bonazzi, R. and Pigneur, Y. (2014). Privacy as a trade-off: introducing the notion of privacy calculus for context-aware mobile applications. 47th Hawaii International Conference on System Science, Hawaii

Shan, J. and Dong, M. (2012). Uncertainty judgment on revenue recognition under IFRS: with different earnings incentives. American Accounting Association Annual Meeting, Washington DC, US.

Shan, J. and Dong, M. (2012). Financial determinants and comprehensive income reporting: The case of US commercial banks. 35th European Accounting Association Annual Congress, Ljubljana, Slovenia

Ivens, B. S., and Shan, J. (2008). Governance mechanisms in international business relationships: an empirical test. In Proceedings of the 24th Annual Conference of the Industrial Marketing & Purchasing Group, Uppsala.

Case Studies

Yu, H., Shan, J. (2018). Disrupting the disruptors: How Ovopark breathes new life into the bricks-and-mortar store, IMD-7-2046, IMD Business School, Lausanne.

Wade, M., Fang, Y., Shan, J. and Yang, Y. (2016). Uber takes on China, IMD-7-1807, IMD Business School, Lausanne.

Cantale, S., and Shan, J. (2013). Microsoft’s acquisition of Skype, IMD-1-0337, IMD-1-0337T, IMD Business school, Lausanne.

Szekely, F., Shan, J., and Chaffin, Ed. (2013). IMD high performance leadership, IMD Business school, Lausanne.

Articles and Reports

Wade, M., Shan, J., Bjerkan, H. and Yokoi, T. (2021). Digital Vortex 2021: Digital disruption in a covid world. Available at https://wwwtest.imd.org/research-knowledge/reports/digital-vortex-report-2021/

Yu, H and Shan, J. (2019). How to make AI transformation more likely to succeed. Chapter included in report “AI & the Future of Work”, Credit Suisse Research Institute Davos Edition 2019. Available at https://www.credit-suisse.com/corporate/en/research/research-institute.html

Wade, M. and Shan, J. (2019). TikTok: the world’s most valuable startup that you’ve never heard of. Original published in the Conversation (available at https://theconversation.com/tiktok-the-worlds-most-valuable-startup-that-youve-never-heard-of-109302), also published in Channel New Asia, Slate.fr, Tech Central (South Africa), Business Standard (India), International Business Times, and a few others. Also published in the Conversation French.

Wade, M. and Shan, J. (2018). Alibaba’s Singles’ Day report card: Both impressive and disappointing. Original published in WWD Think Tank (available at https://wwd.com/business-news/business-features/think-tank-singles-day-1202906520/), also published in Lednytt (Norway), Nettavisen (Norway), Retail Magisinet (Norway), Företagande (Sweden).

Shan J. and Wade, M. (2018). The digital giants in 2018. Tomorrow’s Challenge, June 2018. https://wwwtest.imd.org/research-knowledge/articles/digital-giants-in-2018/

Yu, H. and Shan, J. (2018). Staying in front needs more than cash and being fast. South China Morning Post. December 8, 2018.

Wade, M. and Shan, J. (2018). How China is rebooting retail. Original published in the Conversation (available at https://theconversation.com/how-china-is-rebooting-retail-92982), also published by the World Economic Forum and Scroll India, and Alibaba’s Newsletters.

Wade, M. and Shan, J. (2018). The red envelope war in 2018. Tomorrow’s Challenge, February 2018. https://wwwtest.imd.org/research-knowledge/articles/the-red-envelope-war-in-2018/

Wade, M. and Shan, J. (2017). The Chinese digital giants – coming to a store near you! Tomorrow’s Challenges, December 2017. https://wwwtest.imd.org/research-knowledge/articles/the-chinese-digital-giants-coming-to-a-store-near-you/, also published in Business World (Philippines)

Wade, M., Shan, J. and Noronha, A. (2017). Life in Digital Vortex: the state of digital disruption in 2017. https://wwwtest.imd.org/research-knowledge/reports/digitalvortex/

Wade, M. and Shan, J. (2016). The red envelope war: Hongbao have become the latest battleground between China’s two digital behemoths. Tomorrow’s Challenges, April 2016. https://wwwtest.imd.org/research-knowledge/articles/the-uneasy-truce-between-alibaba-and-tencent-is-over/

Wade, M., Shan, J., and McTeague, L. (2016). Strategies for responding to digital disruption. IMD Insight, no. 59. https://wwwtest.imd.org/research-knowledge/articles/strategies-for-responding-to-digital-disruption2/

Wade, M. and Shan, J. (2016). The battle for digital disruption: startups vs incumbents: Which do executives perceive as their main threats?. Tomorrow’s Challenges, March 2016. https://wwwtest.imd.org/research-knowledge/articles/the-battle-for-digital-disruption-startups-vs-incumbents/

Wade, M. and Shan, J. (2016). Global differences in the digital vortex: Executives from developed and developing countries see disruption in a different light. Tomorrow’s Challenges, February 2016. https://wwwtest.imd.org/research-knowledge/articles/global-differences-in-the-digital-vortex/

Publication of Jialu Shan

Jialu Shan is the author of numerous academic articles, reports, and case studies in the above mentioned fields.

Research Fellow

Lazaros is a Research Fellow at the Global Center for Digital Business Transformation. He previously held academic roles at Lougborough University, ETH Zurich and INSEAD Business School. He received his PhD from the University of Cambridge in 2011.

His research examines topics around digital transformation, specifically on digitally enabled decision-making, developing digital business models, and identifying ways in which technology can aid organizations in their environmental sustainability journey. Part of his research has been published in MIS Quarterly, Decision Support Systems, Communications of the ACM, and Electronic Markets. He has taught several undergraduate and postgraduate courses in the areas of Information Architecture, Human-Computer Interaction, Information System Implementation, and Digital Strategy.

Refereed Articles:
Leidner, D., Sutanto, J., Goutas, L. ‘The Use of Inter-Organizational IS for Green Supply Chain Transformation’, MIS Quarterly, Status: Accepted for publication

Goutas, L., Hess, B., Sutanto, J. (2020). ‘If erring is human, is system use divine? Omission errors during post-adoptive system use’. Decision Support Systems, 130, 1-11

Malekovic, N., Goutas, L., Sutanto, J., Galletta, D. (2019). Regret under different auction designs: the case of English and Dutch auctions. Electronic Markets, 1-11

Malekovic, N., Sutanto, J., & Goutas, L. (2016). ‘Manipulative Imputation in Distributed Decision Support Settings: The Implications of Information Asymmetry and Aggregation Complexity’. Decision Support Systems, 85, 1-11.

Goutas, L., Sutanto, J., Arbesti, H., (2016) ‘The Building Blocks of a Cloud-Based Strategy’, Communications of the ACM, Vol.59 (1): 90-97

Conference Articles :
Giddens, L., Goutas, L., Leidner, D., & Sutanto, J. (2016, January). Engaging Consumers in Ethical Consumption: The Effect of Real-time Environmental Information on Eco-friendly Consumer Choice. 2016 49th Hawaii International Conference on System Sciences (HICSS) (pp. 1020-1029). IEEE

Calin, C., Goutas, L., Sutanto, J., Galetta, D., ‘Value Creation in Competitive Virtual Communities’, 35th International Conference on Information Systems, Auckland, New Zealand, 14-17 December 2014

Goutas, L., Sutanto, J., ‘An Enquiry into the Activities that IT Professionals Engage in: the Role of IT Skills and Training Provision’, 34th International Conference on Information Systems, Milan, Italy, 15-18 December 2013

Goutas, L., ‘Identifying Actual Change: The Link Between Logics and Institutional Change in the Corporate Governance of the German Business System’, 24th EGOS Colloquium, Amsterdam, July 10-12, 2008

Goutas, L., ‘Accounting for Translation: Differences Among Key Actors in 2 German Firms’, Annual Meeting of the Academy of Management, Philadelphia, August 3-8, 2007